BiziOps Pty Ltd | ABN 83 690 607 839
Effective Date: 8 September 2026 | Last Updated: 8 September 2026
Important — please read carefully. These Terms and Conditions govern your use of the BiziOps platform, mobile application and related services. They include provisions that limit our liability and allocate risk to you, and they contain important safety limitations that apply to the Lone Worker Feature. If you or your Personnel intend to use the Lone Worker Feature, you must read Module B — Lone Worker Product Module in full before doing so.
This agreement between BiziOps Pty Ltd ABN 83 690 607 839 ("BiziOps," "we," "us," or "our") and the customer identified in an Order ("you" or "Customer") comprises, in the following order of priority:
If any of the documents listed above are inconsistent, the document listed first has priority to the extent of the inconsistency, except that a Product and Services Module prevails over the General Terms in respect of the specific Service it governs.
This agreement is binding on you when you submit an Order, click to accept, or access or use the Services, whichever occurs first. If you accept this agreement on behalf of an organisation, you warrant that you are authorised to bind that organisation, and "you" refers to that organisation.
We grant you a non-exclusive, non-transferable right to access and use the Services during the Subscription Term for your internal business purposes, in accordance with this agreement and any usage limits in the Order.
The Services are software tools. They are provided to assist you in managing your operations, compliance and safety programs. They do not constitute safety, legal, medical, engineering or professional advice, and they do not discharge, reduce or transfer any duty you owe under work health and safety, employment, child protection or other legislation.
No-charge, trial and pre-release Services. We may make Services available to you at no charge, including free accounts, trials, pilots, proofs of concept, and pre-release, early access or beta features ("No-Charge Services"). You acknowledge that No-Charge Services may contain errors and defects, may be changed or withdrawn at any time, and are provided without any support, availability commitment, warranty or indemnity. We may terminate or suspend No-Charge Services at any time, for any reason, without liability to you. You must not use No-Charge Services, including pre-release or beta features, for any safety-critical purpose, and must not rely on them as part of a safe system of work. Where we specify additional terms for a No-Charge Service, those terms apply.
Administrator accounts. You may designate administrators who can control access rights, enable and disable features, and view, export, reassign or delete records, including records relating to other Personnel. We are entitled to rely on any instruction or communication we reasonably believe was given by one of your administrators, and we are not obliged to verify that an administrator was authorised by you to give it. You are responsible for the acts and omissions of your administrators.
Accounts on your email domain. Where an account is registered using an email address on a domain that you own or control, we may treat that account as managed by you, and may provide details of, or control over, that account to you.
You must not, and must ensure your Personnel do not:
You must promptly notify us in writing of any breach of this section.
We and our licensors own and retain all right, title and interest, including all intellectual property rights, in and to the Services, including the platform, the App, all software, templates, models, prompts, documentation, and all improvements, modifications and derivative works of them. Except for the limited right of use granted in section 4, no rights in the Services are granted to you, whether by implication, estoppel or otherwise.
You and your licensors retain all right, title and interest in Your Data. You grant us a non-exclusive, worldwide, royalty-free licence, for the term of this agreement, to host, copy, process, reformat, transmit and display Your Data to the extent required to provide the Services, and the licence in respect of anonymised and aggregated data described in our Privacy Policy.
You warrant that you have all necessary rights, consents, authorisations and lawful bases to provide Your Data to us and to have it processed as contemplated by this agreement, including in respect of personal information and sensitive information about your Personnel and any third parties.
You further warrant that Your Data:
You are responsible for the accuracy, quality and legality of Your Data. You are responsible for preparing and maintaining your own backups of Your Data and for retaining your own copies of records you are required by law to keep. We may remove Your Data from the Services if we suspect, acting reasonably and in good faith, that any of the above warranties is untrue, and we will notify you where we are permitted to do so.
We may collect data and information relating to the configuration and use of the Services ("Usage Data") and may use Usage Data for our internal business purposes, including to operate, support, secure and improve the Services. We will only disclose Usage Data externally in aggregated or de-identified form that does not identify you or any individual.
If you or your Personnel provide us with suggestions, ideas, enhancement requests or other feedback about the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use and incorporate that Feedback into the Services without restriction and without any obligation to you.
Where you create, upload or share templates, checklists, safe work method statements, training courses or similar materials and elect to make them available to other users of the Services, you grant those users and us a non-exclusive, worldwide, royalty-free licence to access and use those materials for their intended purpose. You must not share any material containing personal information or confidential information of any person without their consent.
Our handling of personal information is described in our Privacy Policy. As between the parties, and except where we act as controller in respect of our own business records, you are the data controller and we act as data processor on your instructions.
You are solely responsible for ensuring that your use of the Services — in particular any collection of location data, any tracking of Personnel, and any use of the Lone Worker Feature — complies with all applicable privacy, workplace surveillance, tracking and monitoring laws. Depending on your jurisdiction this may include the Privacy Act 1988 (Cth), the Workplace Surveillance Act 2005 (NSW), the surveillance devices legislation of each relevant State or Territory, and applicable industrial instruments. This may require you to give written notice to Personnel before monitoring commences, to obtain consents, to consult with Personnel or their representatives, and to maintain a surveillance policy. We do not provide legal advice on these obligations and you must obtain your own advice.
The Services rely on, and may integrate with, third party products and services including cloud hosting, mapping and location providers, push notification services operated by Apple and Google, email and SMS delivery providers, telecommunications carriers and third party AI tools. Your use of any third party product is at your risk and may be subject to that third party's terms. We are not responsible or liable for the availability, accuracy, performance or acts or omissions of any third party product or service.
The Services include artificial intelligence features described in our Privacy Policy. The data you submit to an AI feature ("Input") and the material it generates ("Output") are both Your Data, and you are responsible for ensuring that your Input and Output comply with this agreement. Given the nature of machine learning, Output may not be unique and other users may receive similar Output.
You acknowledge that AI outputs may be subject to limitations, may not reflect real-world complexities, may not accurately reflect real people, places or facts, and may contain errors. We have not verified the accuracy of any Output, Output does not represent our views, and we make no warranty as to its accuracy, completeness or reliability. You remain solely responsible for any decision or action taken based on or influenced by an AI output, and you must apply human review before acting on any output that affects an individual's safety, employment or entitlements.
You must not use the AI features to:
We may remove Output, and suspend or terminate access to the AI features, where we reasonably believe this section has been breached.
You must pay the Fees specified in the Order. Unless stated otherwise, Fees are exclusive of GST and other taxes, are payable within the period stated in the Order or on the invoice, and are non-refundable except as expressly provided. We may charge interest on overdue amounts and recover reasonable costs of recovery. We may increase Fees on renewal by giving at least 30 days' notice before the end of the then-current Subscription Term.
We will use commercially reasonable efforts to make the Services available, and to provide support in accordance with any support terms in the Order. We do not warrant that the Services will be uninterrupted, timely, secure or error free. Availability commitments (if any) exclude downtime caused by scheduled or emergency maintenance, your equipment, systems or connectivity, Device or operating system behaviour, third party services, force majeure events, or your breach of this agreement ("Excluded Downtime").
Each party warrants that it has the power and authority to enter into this agreement.
Subject to section 15 (Australian Consumer Law) and to the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis and we make no representation or warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the operation of the Services will be uninterrupted or error free, or that any Alert will be generated, transmitted, delivered, received or acted upon.
Regulatory standards. Except as expressly stated by us in writing, the Services have not been designed, audited or certified to meet the requirements of any particular law, regulatory scheme, standard or accreditation — including the National Quality Framework, the Aged Care Quality Standards, PCI-DSS, HIPAA, or any industry licensing or accreditation scheme. It is your responsibility to satisfy yourself that your use of the Services allows you to meet your own legal, regulatory and accreditation obligations, and we disclaim all liability for your failure to meet them. Your use of the Services is not evidence of, and must not be represented to any regulator, auditor, insurer or other person as evidence of, compliance with any such obligation.
Malicious code. We will use commercially reasonable efforts to prevent the introduction of viruses, trojans or similar harmful code into the Services. For the avoidance of doubt, we are not responsible for any malicious code introduced by you, your Personnel, or any third party product you elect to integrate.
Subject to section 15, and to the maximum extent permitted by law:
Each party must take reasonable steps to mitigate its loss. A party's liability is reduced proportionately to the extent the loss was caused or contributed to by the other party or its personnel.
Nothing in this agreement excludes, restricts or modifies any guarantee, warranty, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded, restricted or modified.
Where the Australian Consumer Law applies and the goods or services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee (other than a guarantee under sections 51 to 53 of the Australian Consumer Law) is limited, at our option, to supplying the Services again or paying the cost of having the Services supplied again.
You must indemnify, defend and hold harmless BiziOps and its officers, employees and contractors from and against all claims, costs, damages, losses, liabilities, penalties and expenses (including reasonable legal costs) arising out of or in connection with:
This indemnity is reduced proportionately to the extent the relevant claim was caused by our breach of this agreement or our negligence.
Each party must keep the other's confidential information confidential, use it only for the purposes of this agreement, and disclose it only to personnel and advisers who need to know and are bound by equivalent obligations, or where compelled by law.
This agreement commences on the date of the Order and continues for the Subscription Term, renewing automatically for successive equivalent terms unless either party gives at least 30 days' written notice before the end of the then-current term.
Either party may terminate for material breach not remedied within 30 days of written notice, or immediately on the other party's insolvency. We may suspend access immediately where required by law, where necessary to protect the security or integrity of the Services, where Fees are more than 14 days overdue after notice, or where you or your Personnel breach section 6.
You may terminate a subscription at any time by written notice or through the functionality provided in the Services, with effect from the end of the then-current Subscription Term. Where you terminate other than for our material breach, you are not entitled to any credit or refund of Fees already paid. We may also terminate where you have been in material breach more than twice during the Term, notwithstanding that you cured each breach.
Where we suspend the Services under this section, Fees continue to accrue during the suspension, and we will resume the Services once the matter causing the suspension has been cured and any outstanding Fees have been paid.
On termination your right to access the Services ends, accrued Fees remain payable, and Your Data may be exported or deleted in accordance with the Data Export and Data Deletion provisions of our Privacy Policy. You should export Your Data before the end of the Subscription Term, as access to the Services ends on termination.
We may amend this agreement on reasonable notice. If an amendment materially disadvantages you, you may terminate the affected Services by written notice within 30 days of the notice of change, with a pro-rata refund of prepaid Fees for the unexpired portion of the Subscription Term.
The following modules apply in addition to the General Terms where you use the relevant Service. A module prevails over the General Terms to the extent of any inconsistency in respect of the Service it governs.
This Module applies to your use of the Lone Worker Feature. The Lone Worker Feature is used in circumstances where Personnel may be at risk of harm. The limitations in this Module are fundamental to our agreement to supply the Lone Worker Feature, and the Fees have been set on the basis of the risk allocation set out below.
The Lone Worker Feature is a software tool that:
You acknowledge and agree that:
You are solely responsible for, and warrant that you will:
The Lone Worker Feature depends on systems and conditions we do not control. We are not responsible for, and accept no liability in respect of:
Carrier fees. Carriers may charge for SMS, calls, data or location services and other fees that we do not control. You are solely responsible for all such fees incurred by you or your Personnel.
Location reported by the Lone Worker Feature is an estimate only. It may be inaccurate, stale, delayed or unavailable, and its accuracy varies with the Device, the environment and the positioning method used. Location reported through the Services must not be relied upon as the sole means of locating any person, and must not be relied upon for navigation or for any purpose where inaccuracy could result in harm.
A Duress Alert must only be activated in a situation of actual or reasonably suspected duress, or in a test coordinated with your Nominated Contacts. Misuse of the Duress Alert may cause real emergencies to be missed and may result in wasted emergency response. We reserve the right, in our sole discretion and with written notice to you, to suspend, limit, disconnect or terminate access to the Duress Alert or the Lone Worker Feature in the event of ongoing misuse.
Nothing in the Lone Worker Feature or this agreement discharges, reduces, transfers or satisfies any duty you owe under work health and safety legislation or at common law, including any duty to ensure, so far as is reasonably practicable, the health and safety of workers. You remain solely responsible for the safety of your Personnel. You must not represent to any person, including to Personnel, a regulator, or an insurer, that use of the Lone Worker Feature alone discharges any such duty.
You acknowledge that you use the Lone Worker Feature at your own risk, that you have satisfied yourself that it is suitable for your intended use, that you have read and understood the limitations in section B2, and that you have not relied on any representation about the Lone Worker Feature other than as expressly set out in this agreement.
Subject always to section 15 (Australian Consumer Law) and to any liability that cannot lawfully be excluded or limited, and to the maximum extent permitted by law, we are not liable for any loss, damage, injury, illness, death, or claim arising out of or in connection with:
Nothing in this Module operates to exclude or limit liability to the extent it arises from our fraud, or to the extent that exclusion or limitation is not permitted by law.
Where you use AI features, section 10 of the General Terms applies together with the artificial intelligence provisions of our Privacy Policy, including provisions relating to our closed AI infrastructure, human oversight and AI limitations.
Where the Services verify credentials (including Working with Children Checks, driver licences and other credentials) through the Document Verification Service or other authorised verification services, verification results are provided by those third party services. We are not liable for the accuracy, currency or completeness of any verification result. You must apply human review before making any decision affecting an individual's employment or engagement on the basis of a verification result, and you remain responsible for compliance with all screening, child protection and employment law obligations.
These Terms and Conditions apply to biziops.ai, biziops.co, the BiziOps mobile application for Android and iOS (com.biziops.mobile), and related BiziOps services.