New data from the Australian Prudential Regulation Authority (APRA) reveals a troubling trend: public liability insurance claims are increasing in both frequency and cost, placing significant financial pressure on businesses across the country.
But there's good news — with the right strategy and tools, these risks can be managed effectively, and even turned into a competitive advantage.
What the Data Tells Us
Between 2015 and 2021:
These trends are not limited to insurance companies — they affect your bottom line. Rising claims drive up premiums, consume management time, and erode public trust in your brand.
Who's Most at Risk?
Some industries are facing higher exposure than others:
Hospitality & Entertainment
Slip and fall incidents, crowd control issues, and even fraudulent claims
Construction
Equipment-related injuries, contractor incidents, safety gaps
Retail & Supermarkets
Wet floors, faulty trolleys, unsupervised hazards
Healthcare & Aged Care
Duty of care risks with vulnerable populations
Logistics & Transport
Vehicle-related claims and freight handling risks
Even well-managed companies can be hit hard when documentation is poor, responses are slow, or visibility is limited.
The Real Cost of Claims
Beyond premiums, public liability and workers compensation claims come with:
And if your team isn't equipped to respond quickly, you may also fail to meet ISO or legal compliance requirements — a risk no executive can afford to ignore.
How Biziop Helps You Stay Ahead
Biziop is an AI-powered operations platform built to reduce risk, enable your frontline, and simplify compliance — without the burden of additional headcount.
Here's how we help manage and reduce liability claims:
Real-Time Incident Capture
Operators log incidents using intuitive, mobile-friendly tools. Our AI prompts follow-up questions, ensures data quality, and geotags reports for accurate evidence.
AI-Driven Analysis & Recommendations
No need for consultants. Biziop reviews incident patterns, costs, and gaps — then recommends updates to your SOPs, training, or safety systems.
Audit-Ready Documentation
Everything is stored securely and is always accessible. Need to respond to an insurer, auditor, or legal team? You're ready in seconds.
Executive-Level Visibility
Our dashboards show trends, root causes, high-risk areas, and resolution status — giving business leaders a clear view of where risk is rising and what's being done.
Empowered Teams, Less Admin
Your managers and safety leaders spend less time chasing paperwork and more time coaching staff, preventing issues, and delivering value to your customers.
The Smarter Way to Manage Risk
With Biziop, you don't just react to claims — you prevent them. You don't just track issues — you fix them at the root.